FAQ-delivery

Luxurious boucle sofa in warm beige, featuring plush cushioning and modern block arms. Set in a contemporary living space with concrete walls and abstract art.

Free & Fast Delivery

We provide free and fast delivery on all products across the 48 contiguous United States (USA, excluding Alaska and Hawaii). Once your order has been dispatched you'll receive tracking details via email.

Luxurious grey linen sofa, plush and inviting, with removable cushions. Situated in a sunlit living room with wooden flooring and contemporary decor.

Need a change to your delivery?

If you need to make a change to your delivery location, date & time - we’ve got you covered. Koala offers a completely hassle-free way to make not only update your delivery date & time, but also update your contact & address details to your order before they’ve shipped.

Shipping & Delivery

Change delivery address
Change delivery window

Shipping & Delivery

Where do you ship?

We deliver to the 48 contiguous United States (USA, excluding Alaska and Hawaii)

How much does shipping cost?

Shipping’s on us — we offer free standard delivery across all products across the contiguous United States (excluding Hawaii and Alaska).

How long is delivery?

We ship across the 48 contiguous U.S. states!

How it works: The earliest ship date for your new Koala products is shown on the product page, right under the "Add to Cart" button. From there, you can pick a delivery window that fits your schedule perfectly at checkout. For a quick reminder, you can check your confirmation email for your chosen delivery window!As soon as your order leaves our warehouse, we’ll shoot you an email with your tracking details!When can I expect my order to land? Once dispatched, here is when you can expect your delivery:

  • The "Fast Track" Crew (2–7 Days): Koala Sofa Bed, Bangalow Modular Sofa, Ottomans, and all Accessories.
  • The "Worth the Wait" Crew (7–21 Days): Byron Sofa Bed, Torquay Modular Sofa, and Wanda Sofa Bed

Will I be contacted when my deliver is on it's way?

Yes! Depending on what you’ve ordered, here is how we’ll keep you in the loop:
Koala Sofa Bed, Bangalow Modular Sofa, Ottomans, and all Accessories (FedEx Ground) You will receive email updates directly from FedEx to advise you on the day of delivery.
Byron Sofa Bed, Wanda Sofa Bed, and Torquay Modular Sofa (Specialized Carrier) Our third-party carriers will work with you directly to book a delivery date that suits your schedule. They will also keep you updated via email with tracking information.

Do you offer White Glove delivery?

Yes! We offer White Glove delivery for our Byron and Wanda sofa bed models across the contiguous United States (excluding Hawaii and Alaska). This includes full delivery, setup, and removal of all packaging for $179 at checkout.


We also offer free standard shipping across all products if you’d rather handle setup yourself.

What if I have a problem with delivery?

Please reach out to us right away, we'll make sure we support you in solving any problem,

Reach customer support here

Do I need to keep the packaging for returns?

Nope, we wouldn't expect you to hold onto the packaging.

Our team will remove the product from your home without any need to hold onto the packaging.

How will my order ship?

We use a variety of carriers depending on the product and your location. FedEx Ground (Delivery to your door in 2–7 days):

  • Koala Sofa Bed: Delivered in 5 easy-to-manage boxes.
  • Ottomans and Accessories: Delivered in 1+ boxes depending on your selection.

Specialty Couriers (7–21 days):

  • Byron Sofa Bed: Delivered to your door in 5 boxes. Our specialty courier will reach out to you directly to arrange a suitable delivery time.
  • Wanda Sofa Bed: Delivered to your room of choice in 4 boxes. Our specialty courier will reach out to you to arrange a suitable delivery time.
  • Torquay Modular Sofa: Delivered to your room of choice in multiple boxes depending on your chosen setup. Our specialty courier will reach out to you to arrange a suitable delivery time.
  • Bangalow Modular Sofa: Delivered in multiple boxes depending on your chosen setup.

Shop Our Best Sellers

See All
  • Best Seller
    Elegant grey fabric sofa with plush cushions and wide armrests, featuring a minimalist design. Perfect for a contemporary living room setting.
    Luxurious light grey sofa in soft fabric, featuring plush cushions and clean lines. Positioned in a modern living room with sheer curtains and a scenic view.
    Luxurious grey sofa with plush, deep seats. Upholstered in soft fabric, ideal for contemporary living rooms. Accompanied by a lavender throw.
    Luxurious grey fabric daybed with plush cushions, set in a bright room featuring floor-to-ceiling windows and scenic views. Paired with stylish side table.

    Koala Sofa Bed [4th Gen]

    4.8 (2085)

    Koala Sofa Bed [4th Gen]

    70" Queen, 3 Sizes
    $1,990
    $1,990
    70" Queen
  • Ultimate sofa bed
    Plush brown fabric sofa with rounded arms and chaise lounge. Upholstered in soft tan fabric, showcasing modern design. Ideal for luxe living rooms.
    Luxurious brown suede sectional sofa featuring plush cushioning and a right-side chaise. Set in an elegant lounge with a light timber backdrop and neutral decor.
    Elegant 4-in-1 reversible sofa bed in rich caramel velvet, featuring plush cushions and sleek lines, set in a modern living room with neutral accents.
    Luxurious tan fabric sofa with plush cushioning, set in a modern living room. Styled with neutral-toned throws and pink accents, complemented by chic decor.

    Wanda Sofa Bed

    4.8 (180)

    Wanda Sofa Bed

    99" Queen, 1 Size
    $3,295
    $3,295
    99" Queen
  • Living room luxe
    Beige linen sofa with plush cushions and broad armrests, showcasing sleek lines and modern elegance. Ideal for a sophisticated living room setting.
    Sophisticated beige sofa with plush cushions, set in a serene living space. Accented by a round wooden coffee table on a soft caramel rug, perfect for luxury interiors.
    Luxurious beige sofa with plush cushioning, set in a modern living room with elegant wooden accents and warm natural lighting, perfect for relaxation.
    Luxurious queen-sized sofa bed in plush beige fabric, accented with soft cushions. Set against elegant sheer curtains and warm woody tones for a refined ambience.

    Byron Sofa Bed [3rd Gen]

    4.8 (559)

    Byron Sofa Bed [3rd Gen]

    92" Queen, 1 Size
    $2,495
    $2,495
    92" Queen
  • Classic Comfort
    15% off
    A cozy, light beige sofa with two large cushions and gently curved arms, set against a black background.
    A light beige sofa with a textured cushion sits beside a round, light wood table. Two terracotta vases are on the table against a green backdrop.
    Bright living room featuring a white sofa with light pink cushion, tan rug, wooden accents, and lush green plants visible through large windows.
    A white sofa with soft pillows rests on a beige rug in a bright, plant-filled room with large glass windows and wooden accents.

    Koala Sofa Bed [3rd Gen]

    4.8 (1958)

    Koala Sofa Bed [3rd Gen]

    64" Full, 3 Sizes
    $1,402.50
    $1,650 $1,402.50
    Save $247.50
    64" Full
    Sale
  • New
    Luxurious brown suede sofa, featuring plush cushions and rounded armrests. Perfectly complements modern living spaces with its sleek, sophisticated design.
    Luxurious brown suede sofa, featuring plush cushions and rounded armrests. Perfectly complements modern living spaces with its sleek, sophisticated design.
    Luxurious brown modular sofa in plush fabric, featuring deep seats and plush cushions, paired with a minimalist white concrete coffee table.
    Luxurious brown fabric sofa with deep seats, plush cushioning, and clean lines. Set in a sunlit living room, complemented by neutral decor accents.

    Torquay Modular Sofa

    4.8 (22)

    Torquay Modular Sofa

    2 Sections, 3 Sizes
    $2,400
    $2,400
    Regular 2 Sections
  • New
    Luxurious grey fabric sofa with plush upholstery, rounded armrests, and modular design. Perfect for sophisticated living spaces.
    Luxurious grey three-seater sofa, upholstered in plush fabric with rounded armrests and minimalist design. Perfect for contemporary living spaces.
    Elegant grey fabric modular sofa with plush cushions, set in a modern room with minimalistic decor and natural light, complemented by a round white coffee table.
    Modern grey linen sofa with deep seating and plush cushions, set in a bright room with large windows, light wood flooring, and a round side table.

    Torquay Modular Sofa

    4.8 (22)

    Torquay Modular Sofa

    3 Sections, 3 Sizes
    $3,500
    $3,500
    Regular 2 Sections
  • Ultimate sofa bed
    Luxurious beige modular sofa with plush upholstery, featuring a right-hand chaise. Set in a contemporary living room, offering comfort and sleek style.
    Beige leather sectional sofa with plush cushions, streamlined design, and chaise lounge. Set in a sunlit, contemporary living room with lush greenery.
    Luxurious cream modular sofa featuring plush upholstery and sleek lines, accented with a yellow cushion. Set in a sunlit, modern living room.
    Luxurious ivory fabric 4-in-1 sofa bed, reversible chaise, plush cushions, set in a sunlit room with greenery and sophisticated wood accents.

    Wanda Sofa Bed

    4.8 (180)

    Wanda Sofa Bed

    99" Queen, 1 Size
    $3,295
    $3,295
    99" Queen
  • Best Seller
    Modern two-seater sofa in warm terracotta fabric, featuring plush, cushioned armrests and a minimalist silhouette. Perfect for a contemporary living room.
    Luxury terracotta velvet sofa with loose cushions, paired with a natural wood coffee table. Set in a modern living room with abundant greenery.
    Luxurious tan fabric sofa with deep seats, featuring plush, removable cushions. Set against a textured rug and panelled wall for a modern aesthetic.
    Luxurious tan sofa bed in a spacious sunlit room, featuring plush cushions and coral bedding. Set on a textured cream rug, overlooking a pool.

    Koala Sofa Bed [4th Gen]

    4.8 (2085)

    Koala Sofa Bed [4th Gen]

    70" Queen, 3 Sizes
    $1,990
    $1,990
    70" Queen
  • Living room luxe
    Elegant olive green sofa with plush fabric upholstery, featuring clean lines and deep cushions. Perfect for a contemporary living area, exuding luxury and comfort.
    Sage green fabric sofa with matching ottoman, featuring plush cushions and sleek lines. Set in a sunlit living room with light wood accents and textured rug.
    Elegant sage green fabric sofa with plush cushions, clean lines, and spacious seating. Features in a cozy living room with warm natural accents.
    Luxurious green fabric sectional sofa bed with a sleek, modern design. Features a soft, seamless transition from sofa to bed in a cosy living room setting.

    Byron Sofa Bed [3rd Gen]

    4.8 (559)

    Byron Sofa Bed [3rd Gen]

    92" Queen, 1 Size
    $2,495
    $2,495
    92" Queen
  • New
    Luxurious olive green fabric sofa with plush cushioning and rounded arms, featuring a modular design. Ideal for contemporary living rooms.
    Luxurious olive green sofa with plush cushions and a textured fabric finish. Features a modular design with deep seats, perfect for a contemporary living room.
    Luxurious olive green modular sofa in plush fabric, featuring deep, cushioned seats. Set in a modern living space with abundant natural light.
    Luxurious deep-seated sofa in sage green linen, featuring plush cushions and a sleek silhouette. Set in a modern living room with natural light.

    Torquay Modular Sofa

    4.8 (22)

    Torquay Modular Sofa

    3 Sections, 3 Sizes
    $3,500
    $3,500
    Regular 2 Sections