FAQ-delivery
Free & Fast Delivery
We provide free and fast delivery on all products across the 48 contiguous United States (USA, excluding Alaska and Hawaii). Once your order has been dispatched you'll receive tracking details via email.
Need a change to your delivery?
If you need to make a change to your delivery location, date & time - we’ve got you covered. Koala offers a completely hassle-free way to make not only update your delivery date & time, but also update your contact & address details to your order before they’ve shipped.
Shipping & Delivery
Where do you ship?
We deliver to the 48 contiguous United States (USA, excluding Alaska and Hawaii)
How much does shipping cost?
Shipping’s on us — we offer free standard delivery across all products across the contiguous United States (excluding Hawaii and Alaska).
How long is delivery?
We ship across the 48 contiguous U.S. states!
How it works: The earliest ship date for your new Koala products is shown on the product page, right under the "Add to Cart" button. From there, you can pick a delivery window that fits your schedule perfectly at checkout. For a quick reminder, you can check your confirmation email for your chosen delivery window!As soon as your order leaves our warehouse, we’ll shoot you an email with your tracking details!When can I expect my order to land? Once dispatched, here is when you can expect your delivery:
- The "Fast Track" Crew (2–7 Days): Koala Sofa Bed, Bangalow Modular Sofa, Ottomans, and all Accessories.
- The "Worth the Wait" Crew (7–21 Days): Byron Sofa Bed, Torquay Modular Sofa, and Wanda Sofa Bed
Will I be contacted when my deliver is on it's way?
Yes! Depending on what you’ve ordered, here is how we’ll keep you in the loop:
Koala Sofa Bed, Bangalow Modular Sofa, Ottomans, and all Accessories (FedEx Ground) You will receive email updates directly from FedEx to advise you on the day of delivery.
Byron Sofa Bed, Wanda Sofa Bed, and Torquay Modular Sofa (Specialized Carrier) Our third-party carriers will work with you directly to book a delivery date that suits your schedule. They will also keep you updated via email with tracking information.
Do you offer White Glove delivery?
Yes! We offer White Glove delivery for our Byron and Wanda sofa bed models across the contiguous United States (excluding Hawaii and Alaska). This includes full delivery, setup, and removal of all packaging for $179 at checkout.
We also offer free standard shipping across all products if you’d rather handle setup yourself.
What if I have a problem with delivery?
Please reach out to us right away, we'll make sure we support you in solving any problem,
Reach customer support here
Do I need to keep the packaging for returns?
Nope, we wouldn't expect you to hold onto the packaging.
Our team will remove the product from your home without any need to hold onto the packaging.
How will my order ship?
We use a variety of carriers depending on the product and your location. FedEx Ground (Delivery to your door in 2–7 days):
- Koala Sofa Bed: Delivered in 5 easy-to-manage boxes.
- Ottomans and Accessories: Delivered in 1+ boxes depending on your selection.
Specialty Couriers (7–21 days):
- Byron Sofa Bed: Delivered to your door in 5 boxes. Our specialty courier will reach out to you directly to arrange a suitable delivery time.
- Wanda Sofa Bed: Delivered to your room of choice in 4 boxes. Our specialty courier will reach out to you to arrange a suitable delivery time.
- Torquay Modular Sofa: Delivered to your room of choice in multiple boxes depending on your chosen setup. Our specialty courier will reach out to you to arrange a suitable delivery time.
- Bangalow Modular Sofa: Delivered in multiple boxes depending on your chosen setup.
Shop Our Best Sellers
See All-
Best Seller4.8 (2085)
Koala Sofa Bed [4th Gen]
70" Queen, 3 SizesRegular price $1,990Regular priceUnit price / perSale price $1,990Shop Now -
Ultimate sofa bed4.8 (180)
Wanda Sofa Bed
99" Queen, 1 SizeRegular price $3,295Regular priceUnit price / perSale price $3,295Shop Now -
Living room luxe4.8 (559)
Byron Sofa Bed [3rd Gen]
92" Queen, 1 SizeRegular price $2,495Regular priceUnit price / perSale price $2,495Shop Now -
Classic Comfort15% off4.8 (1958)
Koala Sofa Bed [3rd Gen]
64" Full, 3 SizesSave $247.50Regular price $1,402.50Regular priceUnit price / per$1,650Sale price $1,402.50Shop NowSale -
4.8 (22)
Torquay Modular Sofa
2 Sections, 3 SizesRegular price $2,400Regular priceUnit price / perSale price $2,400Shop Now -
4.8 (22)
Torquay Modular Sofa
3 Sections, 3 SizesRegular price $3,500Regular priceUnit price / perSale price $3,500Shop Now -
Ultimate sofa bed4.8 (180)
Wanda Sofa Bed
99" Queen, 1 SizeRegular price $3,295Regular priceUnit price / perSale price $3,295Shop Now -
Best Seller4.8 (2085)
Koala Sofa Bed [4th Gen]
70" Queen, 3 SizesRegular price $1,990Regular priceUnit price / perSale price $1,990Shop Now -
Living room luxe4.8 (559)
Byron Sofa Bed [3rd Gen]
92" Queen, 1 SizeRegular price $2,495Regular priceUnit price / perSale price $2,495Shop Now -
4.8 (22)
Torquay Modular Sofa
3 Sections, 3 SizesRegular price $3,500Regular priceUnit price / perSale price $3,500Shop Now
Questions Keeping You Up at Night?
Our Aussie team based in LA is here to help from Monday to Friday 9am - 5pm (PST)