120 day trial
Take 120 days to get really comfortable with your Sofa bed. If it’s not right for you, contact us to organise a return and we’ll give you a full refund. No catch, no loopholes.
Buy it, get it, try it — not for you? — return it and we'll refund it (including the delivery fee). In metro areas we offer free pickup of returns. Easy peasy.
Click here to kick off your 120 day trial return request
We offer a 120 day trial period for all products purchased on our website — full-price or on sale. If you’re not sold by 120 days, you can return your product, and even if you’ve used it you'll get a full refund on your purchase (including any delivery charges). Really, no catch!
We'll pay for the collection of your product, and ensure it's sustainably re-homed.
The 120-day trial is included for free when you buy any Koala product from our website, full price or on sale, and begins automatically once you receive your purchase. Simply buy it, get really comfortable with it and try it for up to 120 days.
If you find you're not a fan, we'll collect it and send you a full refund. Really, there’s no catch! We offer free returns, and ensure products are sustainable re-homed.
To return your product reach out to our friendly customer support team here
We want you to get the most out of your trial period, so get get comfy! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!
All returned products are thoroughly cleaned and assessed before being re-homed to those in need through charity partners.
Yes, while you will be charged for your product when you purchase it, we offer a full refund (of your product and any original delivery charges) if returned within our 120-day trial period.
For returns within the 120-day trial and products under warranty, let our customer support team know via the Contact Us page providing the following details.
We will get back to you as soon as we can!
When a Koala product is returned it is cleaned and assessed. It is then donated to someone in need through our charity partners, or recycled into carpet underlay.
Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.
No, our 120-day trial and 5-year warranty are both provided to the original purchaser only, and aren't transferable.
Click here to kick off your return.
If you reckon your product might have a defect and you're the original buyer, click here to contact us so we can sort this out for you quick smart.
When you get in touch, photos can really help us understand your issue, so it's recommended that you're with your product. This helps us to speed up your claim.
Our Aussie team based in LA are here to help Monday to Friday 9am - 5pm (PST)
Click on the chat icon in the bottom right corner