How does our 120 day trial work?

Buy it, get it, try it — not for you? —  return it and we'll refund it (including the delivery fee).  In metro areas we offer free pickup of returns. Easy peasy.

Click here to kick off your 120 day trial return request

Returns

What is Koala's return policy?

Is the 120 day trial risk free?

In what condition to you accept returns?

Do I need to keep the packaging for returns?

How do I return something?

What do you do with returned product?

How long will it take to receive my refund?

How do I submit a request to return my Sofa Bed?

How many times can I return a product?

Warranties

If you are having an issue with your Sofa Bed and believe it might have a defect and you're the original buyer, click here to contact us so we can sort this out for you quick smart.

When you get in touch, photos can really help us understand your issue, so it's recommended that you're with your product. This helps us to speed up your claim.

Learn more

Still have questions?

Our team are here to help Monday to Friday 9am - 5pm (PT)