Effective Date: 16th September 2025

Like many companies, Koala uses cookies and other similar tracking technologies on our website, us.koala.com. In this Cookie Policy, we explain how tracking technologies work, how we use them, and your privacy choices. For more information about our privacy practices, visit our Privacy Policy

1. What are Cookies?

A cookie is a small text file that is saved onto your device when you use one of our websites. A cookie can either be a "session" cookie or a "persistent" cookie. Session cookies exist only for so long as you are visiting the website and are typically deleted when you exit your web browser. Each time you visit a website that has implemented a persistent cookie, the persistent cookie is renewed, and that cookie will remain active until its predetermined expiration date.

Cookies set by us, the website operator, are called "first-party cookies". Cookies set by our third-party partners are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through our websites (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your device both when it visits our websites and may also recognize your device when you visit other websites utilizing that third-party’s services.

2. What About Other Tracking Technologies?

Cookies are not the only technology used on our website. We may use other similar technologies from time to time, like web beacons or tracking pixels (together with cookies, “Cookies”). These are tiny graphic files that contain a unique identifier which enables us to recognize when someone has visited our websites in the past. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their function.

3. How Do We Use Cookies and Tracking Technologies on Our Websites?

Cookies allow us to collect technical and navigational information, such as browser type, operating system, keystrokes and mouse clicks, time spent on our website and pages you visited, among other information. We may place Cookies or similar files on your device for security purposes, to tell us whether you have visited our website before, to remember your language preferences, to facilitate site navigation, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to serve you with personalized advertising, to improve the performance of our website, or to personalize your experience on our websites. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them to you.

We use analytics services and targeted advertising cookies in addition to location features on our website to automatically collect information used to improve our website and to advertise to you.

Below are some of the analytics and targeted advertising tools we use:

A. Analytics Tools

We use third-party software tools on our websites to learn more about how visitors navigate the websites and view content. These third-party analytics providers provide use with analytical information collected through their Cookies that we use to improve the websites, to make sure it is easy to use, and to develop content that is both interesting and customized.

• Google Analytics and Google Marketing Platform: We have enabled and implemented Google Analytics with signals, Google Tag, Google Dynamic Remarketing. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the websites itself or to Google. Opting out will not affect your use of the websites. For more information on how Google uses Personal Information, visit Google's Privacy Policy and Google's page on How Google uses data when you use their partners' websites or apps.
• Session Replay: Microsoft Clarity. We have implemented and may use session replay software offered by Microsoft Clarity. The session replay software allows us to collect information about how you navigate and use our websites in real-time. Microsoft Clarity collects information including date and time you visited the Site, mouse clicks, mouse movements, keystrokes, and text input (sensitive personal information is masked), scrolling, webpage or content loading times and site errors. Other Personal Information Microsoft Clarity collects includes IP addresses, browser information, device IDs, and operating system. Additionally, Microsoft collects or receives Personal Information from the websites to provide Microsoft Advertising services. For more information about how Microsoft collects and uses your Personal Information, visit the Microsoft Privacy Statement.
• Session Replay Technology: Heap Analytics. We have implemented and use session replay tracker services offered by Heap Analytics. The session replay tracker service allows us to collect information about how you navigate our website including your browser and device information, IP address, geolocation, date, and time you visited our website, your customer ID name, and your activity on our website like mouse clicks, text form inputs, scrolls and swipes, loading spinners, pageviews, and website errors. We use this information to improve our website and help you find information you are looking for more efficiently on our website.

B. Targeted Advertising

We use service providers and other third parties to serve you customized advertisements. Those ad networks use Cookies and other tracking technologies to serve ads based upon your prior visits to our websites and other websites. These ad networks may place and store cookies on the devices you use to access our website and collect information including your browsing behavior, referring sites, and your response to advertisements.

You may see advertising for Koala’s products in your email or on other websites based on your browser behavior across websites. You may also see our ads on Social Media networks because Social Media networks use interest preferences that you have chosen on those websites, as well as registration and other information about you, to choose which ads to display to you.

• Meta Pixel: We use the remarketing services of Meta, Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Meta”) on our website. We use Meta Custom Audiences to deliver targeted advertisements to website visitors across those Meta-owned Social Media platforms based on email addresses that we have collected. You may learn more about Meta Custom Audiences by visiting here. To learn more about Meta’s Privacy Policy including their services and your rights, please click here.
• Pinterest: We use the remarketing services of Pinterest on our website. The Pinterest tag collects site behavior data to show you content that may be of interest to you when you visit or browse the Pinterest app. Our website contains marketing tags from Pinterest. Pinterest uses tags to inform it of what website pages and products you have viewed on our website. This information allows us to display personalized ads on Pinterest’s website. To read more information about Pinterest Targeted Advertising or to opt out of online behavioral advertising with Pinterest though their Pinterest personalization settings Personalization and data | Pinterest help or at the AdChoices website optout.aboutads.info.

4. How Can You Manage Your Cookies?

You can choose to accept or decline most cookies. When you arrive at our website, you may choose to accept or reject non-essential cookies using our cookie banner, and you may customize your cookie preferences using the "Manage cookie preferences" button below. Please be aware that if you disable or reject certain types of cookies, some features and services may not work properly.

Most browsers automatically accept cookies, but you can disable this function by changing your browser settings. You can manually delete persistent Cookies, or Cookies that track your activity across websites, through your browser settings.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt outs you request, you may still see our advertising.

Manage cookie preferences

5. Cookie List

You can view a full list of Cookies in our preferences center.