Accessiblity

Accessiblity

Accessibility Statement

Our Commitment

Allyant Accessibility Certified

At Koala, we believe that everyone deserves a comfortable experience—both in their home and on our website. We are committed to ensuring equal access to our website including digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our products and services are reachable by all, regardless of ability.

WCAG Status

The Web Content Accessibility Guidelines (WCAG) define requirements for developers to improve website accessibility for people with disabilities and is the generally recognised standard that we are seeking to reach. Our website aims to conform specifically with WCAG 2.1 level AA. While some parts may not yet fully meet this standard (often due to third-party integrations or legacy content) we are continuously working to improve these areas.

Accessibility Features

To ensure a positive experience, we look to incorporate a number of features across our site, including:

  • Keyboard Navigation: Our site is designed to be navigable using only a keyboard.

  • Alt Text: We provide descriptive alternative text for meaningful images so screen reader users understand our visual content.

  • Color Contrast: Where possible, we use high-contrast color combinations to ensure text is legible for users with low vision.

  • Structure: We use standard HTML hierarchies (Headings, Lists) to help assistive technologies parse our site accurately.

  • Resizable Text: Users can zoom in up to 200% without loss of site functionality.

Feedback & Contact Information

We welcome your feedback on the accessibility of the Koala website. If you encounter accessibility barriers or need assistance completing a purchase, please reach out to us. We will work with you to provide the information, item, or transaction you seek through an alternative communication method that is accessible to you:

Contact us form:  contact us form 

Email: hello@koala.com 

Phone: +1-833-562-5226

Technical Specifications

Accessibility of the Koala US website relies on the following technologies to work with the particular combination of web browser and assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS, JavaScript.

Privacy

At Koala, we value your trust as much as your comfort. In contacting us by telephone or email regarding accessibility, your privacy will be strictly protected. This means that you will not be required to provide any personal information to receive assistance, including contact information or disclosure of your specific type of disability. 

Any information shared during an accessibility inquiry is used to resolve the barrier encountered and is handled in accordance with our Privacy Policy.