FAQ-delivery

Free & Fast Delivery

We provide free and fast delivery on all products across the 48 contiguous United States (USA, excluding Alaska and Hawaii). Once your order has been dispatched you'll receive tracking details via email.

Need a change to your delivery?

If you need to make a change to your delivery location, date & time - we’ve got you covered. Koala offers a completely hassle-free way to make not only update your delivery date & time, but also update your contact & address details to your order before they’ve shipped.

Shipping & Delivery

Where do you ship?

We deliver to the 48 contiguous United States (USA, excluding Alaska and Hawaii)

How much does shipping cost?

Shipping’s on us — we offer free standard delivery across all products across the contiguous United States (excluding Hawaii and Alaska).

How long is delivery?

We ship across the 48 Contiguous US States.
The dispatch date for your Sofa Bed will be shown on the website and on your order confirmation. Once your order has been dispatched you'll receive tracking details via email.

Koala Sofa Bed - 2 - 7 days from dispatch

Byron Sofa Bed - 7 - 21 days from dispatch

Will I be contacted when my deliver is on it's way?

Koala Sofa Bed - FedEx Ground

You'll receive email updates from FedEx to advise the day of delivery.

Byron Sofa Bed - Specialized Carrier

Our third party carriers will work directly with you to book a date suitable for delivery for you and keep you up to date via email on the tracking of your delivery.

Do you offer White Glove delivery?

Yes! We offer White Glove delivery for our Byron and Wanda sofa bed models across the contiguous United States (excluding Hawaii and Alaska). This includes full delivery, setup, and removal of all packaging for $179 at checkout.


We also offer free standard shipping across all products if you’d rather handle setup yourself.

What if I have a problem with delivery?

Please reach out to us right away, we'll make sure we support you in solving any problem,

Reach customer support here

Do I need to keep the packaging for returns?

Nope, we wouldn't expect you to hold onto the packaging.

Our team will remove the product from your home without any need to hold onto the packaging.

How will my order ship?

We use a variety of carriers depending on the product and your location.

Koala Sofa Bed - Delivered to your door in 2-7 days via FedEx in 4 easy-to-manage parcels.

Byron Sofa Bed - Delivered to your door in 7-21 days via our specialty couriers. Our speciality courier will reach out to you to arrange a suitable time for delivery.

Shop Our Best Sellers

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  • Save 30%
    A modern light brown sofa with plush cushions and rounded arms, set against a black background. A light pink sofa with a gold cushion, paired with a round wooden table. A potted plant and a beige rug complete the cozy living room setup. A soft, light brown sofa with a thick cushion and a beige floral pillow. Beside it is a round wooden table holding a pink vase with white tulips. A brown, upholstered sofa partially folded down as a bed, with white sheets, a pink quilt, and decorative pillows in white and yellow. Sunlight streams through sheer white curtains.

    Byron Sofa Bed [2nd Gen]

    4.8 (511)
    Byron Sofa Bed [2nd Gen]
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    $1,673
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  • Save 25%
    A light beige sofa with textured fabric, featuring two loose back cushions and two arm cushions for added comfort. A light grey sofa with patterned and striped cushions sits on a jute rug in a sunlit room with large windows and greenery. A light grey sofa with a textured surface, two people relax casually; one in tan trousers and a white shirt, the other in mustard pants. A woman with long brown hair sleeps peacefully on a light grey sofa, covered in soft pink and beige blankets. A green lamp and decorative items are nearby.

    Koala Sofa Bed [3rd Gen]

    4.8 (1760)
    Koala Sofa Bed [3rd Gen]
    70" Queen, 3 Sizes
    $1,417.50
    $1,890 $1,417.50
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  • Save 25%
    A modern, light green sofa with two large cushions and two arm cushions, set against a black background. A woman in a brown and white patterned shirt sits on a light green sofa, surrounded by white bedding and a terracotta blanket. A light green sofa with a loose cushion, a round white lamp on a dark olive green side table, and a patterned grey rug, all in a neutral room. A cozy mint green sofa with a coral pillow sits on a patterned grey rug in a light, airy room with natural elements and decor.

    Koala Sofa Bed [3rd Gen]

    4.8 (1760)
    Koala Sofa Bed [3rd Gen]
    64" Full, 3 Sizes
    $1,237.50
    $1,650 $1,237.50
    Save $412.50
    70" Queen
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  • Save 25%
    A beige, two-seater sofa with plush cushions and wide armrests, featuring a minimalist design and soft fabric upholstery. A light beige sofa with striped pillows on a terracotta rug, complemented by a dark brown floor lamp and a wooden side table. A light beige sofa with striped pillows sits on a rust-colored rug, beside a brown lamp and wooden side table in a softly lit room. Cozy living space featuring a white sofa with soft cushions, a tan rug, wooden side table, and a tall beige lamp in warm, neutral tones.

    Koala Sofa Bed [3rd Gen]

    4.8 (1760)
    Koala Sofa Bed [3rd Gen]
    46" Twin, 3 Sizes
    $937.50
    $1,250 $937.50
    Save $312.50
    70" Queen
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