Privacy policy

Koala Inc. - United States of America

Last updated: 1st January 2026

We are Koala Inc., a Delaware corporation, but you can call us Koala. In our Privacy Policy, we also call ourselves “we”, “us” and “our” and we refer to you as… you guessed it, “you” or “your”. Your privacy is important to us. Our Privacy Policy sets out the basis on which we use, store and process your Personal Information when you access our websites or contact us. It also explains the privacy choices we make available to you.

This Privacy Policy applies to our handling of your Personal Information if you call or email us, access our website, us.koala.com, from the United States or purchase our products in the United States, or if you are an employee or a prospective employee, or a supplier or business partner (or prospective supplier or business partner), in the United States.

WE MAY CHANGE OUR PRIVACY POLICY AT ANY TIME TO REFLECT CHANGES TO PRIVACY LAWS, CHANGES IN THE WAY WE DO BUSINESS, TECHNOLOGY CHANGES AND CUSTOMER FEEDBACK.

We will let you know about these changes by ensuring the most recent version of our Privacy Policy is on our website. We encourage you to check our website from time to time to ensure that you are aware of our current Privacy Policy.

IF YOU ARE A CALIFORNIA, TEXAS, OR NEBRASKA RESIDENT, PLEASE SEE SECTION 11 OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

1. What is Personal Information?

Your “Personal Information” (sometimes referred to as “Personal Data”) is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, your household, or your device. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

By providing Personal Information to us, you consent to our collection, use and disclosure of that information in accordance with our Privacy Policy. You are under no obligation to provide any Personal Information to us, however, if you restrict us from collecting any of this information, we may not be able to do things such as:

• do business with you, supply our products to you or assist you with any enquiries, complaints, refunds, repairs or replacement products;
• allow you to participate in our promotions, competitions and rewards; or
• if you are a prospective employee, we may not be able to offer you employment.

2. What types of Personal Information do we collect?

We may collect the following categories of Personal Information through your use of the Services. We have or may have collected the following categories of Personal Information within the twelve (12) months prior to the effective date of this Policy.

The types of information we collect that may be Personal Information include:

• Identifiers: contact details, such as name, mailing or street address, email address, cell number or landline number, account login information (including any information that is required for you to establish a user account, which may include a username, password and security questions and answers), postal address, Social Media handle, date of birth, or IP address;
• Customer Records: When you place an order, we will collect and retain a record of your order. When placing your order, we will ask you to provide payment information. Our online store is hosted on a third party online e-commerce platform and when you make a payment you connect directly to one or more third party payment gateway.

We do not collect, store or have any access to your credit card or other payment details. The gateway that we use collects those details directly from you and encrypts them in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). The payment gateway provider’s terms and conditions and privacy policy govern the collection, use and disclosure of your payment information. Those should be provided to you when you access the gateway.

• Protected Classification Information: For job applicants, you may provide us with information relating to your age, gender, or ability to work in the United States.
• Internet Activity: information collected automatically when you interact with our website, including your device ID, device type, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• Commercial Information: Information relating to you that you provide to us directly through our website, records of your purchases, contents of your communications to us, information we collected indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information, which may include personal preference and activity information, feedback, reviews, replies and requests;
• Audio, Visual and Sensory Information: We may record customer service calls for training and quality assurance purposes, you may also provide us with photos of yourself or your home as part of our reviews process;
• Geolocation Data: Imprecise location information, such as the city, state, or zip code associated with your IP address when you visit our website;
• Education Information: Your education history and related information you provide when you apply for a position with us;
• Professional and Employment Information: if you are an employee or prospective employee, information about your qualifications, skills and work experience. if you are a supplier or business partner, or prospective supplier or business partner, information about your business skills, services, products and prices, role or position; or
• any other Personal Information that may be required in order to facilitate your dealings with us.

How long do we retain your Personal Information?

We will only retain your Personal Information for as long as it is necessary to satisfy the purpose for which it was provided by you or collected by us. This means we may retain your Personal Information for a reasonable period after your last interaction with us.

When the Personal Information that we collect is no longer required in this way, we will endeavour to destroy or delete it in a secure manner. We may, instead of destroying or erasing your Personal Information, make it anonymous so that it cannot be associated with or tracked back to you.

In certain cases, we may have legal or regulatory obligations that require us to retain specific records for a set period of time.

3. How do we collect your Personal Information?

We may collect your Personal Information when you choose to provide your Personal Information to us, when we collect your Personal Information from other customers, from technology on our website, or from third parties.

Information you provide to us

We collect Personal Information about you when you visit our website, create an account, communicate with us through our live chat function, purchase or offer to purchase products from us, request a return or exchange, participate in one of our promotions, provide us with feedback, apply for a position with us, when you contact us by email, telephone or letter or connect with us from other social media applications, services or websites.

Categories Collected: Identifiers, Customer Records, Protected Classification Information, Commercial Information, Education Information, Professional and Employment Information.

Information we collect through other customers’ use of our website

Sometimes you may give us Personal Information about other people, such as a family member or friend, (such as for delivery purposes). If you provide us with the Personal Information of another person, we rely on you to provide them with a copy of (or link to) our Privacy Policy and ensure they are happy for you to provide us their Personal Information on that basis.

Categories Collected: Identifiers, Customer Records, Commercial Information.

Information automatically collected through technology

Account Activity and Usage Data

When you visit our website (us.koala.com), you may choose to submit Personal Information to us (for example, when you sign up to our promotional communications, purchase products or chat with us via live chat). We will also automatically collect Personal Information about you when we record your visit to our website in our server logs. This information may be connected to your account (if any) when you use our website while logged into your account.

We collect anonymous information on website activity to track our website’s performance and to improve your user experience. We record your computer's electronic internet protocol address (IP address) in our server logs when you visit our website (along with any other visitors) to analyze website traffic and administer our website, track user movements across our website, detect fraud and gather information about the location of our customers.

We collect this information for statistical purposes and to improve our products and your experience on our website. We do not identify users or their browsing activities, except to comply with a warrant or other legal process.

Categories Collected: Identifiers, Internet Activity, Geolocation Data.

Cookies

Like many companies, we use ‘cookies,’ web beacons, pixel tags, and other similar tracking technologies on our website. Cookies are small files that store information on your computer, mobile phone or other device, and we also use this term to refer to pixel tags, flash cookies and other local storage provided by your browser or associated applications. They enable us to recognize you across different websites, services, devices and/or browsing sessions, which helps us do things such as making our website more user friendly and giving you a better experience on our website.

While we do not use your browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. This helps us remember your preferences so that next time you visit our website we can make your experience more personal. To learn more about how we use cookies and other tracking technology on our website, please see Section 7, below.

Categories Collected: Identifiers, Internet Activity, Geolocation Data.

Information collected through third parties

We may also collect Personal Information about you from other sources as necessary to conduct our business and operate our website, including Social Media platforms, digital platforms and publishers, retailers that sell our products, commercially available sources (such as data aggregators) and public sources and databases. This information may include name, demographic information, interests and publicly-observed data (such as from social media and shopping behavior).

• Payment processor: When you place an order, we seek to use PCI-compliant payment processors ("Payment Processor") to help us facilitate payment. We have contracted with the Payment Processor to ensure they protect and limit the use of your Personal Information. We do not receive your credit card, debit card or other financial information when you make a purchase online—that information is provided directly to our Payment Processor. However, we do receive the last four numbers of your payment card used to make the purchase. We will keep a record of your purchases.
• Purpose of Collection and Use: Facilitating your orders.
• Categories collected: Customer Records.

• Service providers: We use service providers to request feedback from you in the form of surveys and questionnaires, to provide customer service, and to host our website.
• Purpose: Business purposes.
• Categories collected: Identifiers, Commercial Information, Internet Activity, and Geolocation Data.

• Analytics providers: We may use third parties or service providers to help us understand our website’s user demographics and preferences, and to evaluate our website’s operations.
• Purpose: Business purposes.
• Categories collected: Identifiers, Commercial Information, Internet Activity.

• Marketing and advertising partners and Social Media companies: We may use advertising partners and Social Media companies to advertise and communicate with you. We use third parties or service providers to enhance our marketing capabilities.
• Purpose: Business purposes.
• Categories collected: Identifiers, Commercial Information, Internet Activity.

• Job Application Processing Partners: When applying for a position with us, you may use your LinkedIn account by providing your log-in information when prompted. If you choose to use this single sign-on feature, we may access, handle, and store any content and other information that you have provided through LinkedIn. We do not and cannot control any policies or terms of any third party, including LinkedIn. All information you provide to LinkedIn is subject to LinkedIn’s privacy policy: see LinkedIn’s Privacy Policy.
• Purpose: Business purposes.
• Categories collected: Identifiers, Employment Information, Education Information.

4. Purpose of collection

We collect, use and disclose your Personal Information so that we can:

• Communicate with you: Answer your questions about our products or our business, help you submit orders for our products, including communicating with you through our live chat services, notifying you of changes to our Terms of Use, Privacy Policy, and other company policies, responding to your request to exercise a privacy right, and handle any contacts or complaints relating to our products or our website.
• Categories collected: Identifiers, Customer Records, Commercial Information, Internet Activity.
• Account creation and maintenance: Allow you to create an account, manage your account, account information and settings, and to maintain your password.
• Categories collected: Identifiers, Commercial Information, Internet Activity.
• Facilitate your purchases, deliver your products, and process returns and exchanges: Process your orders, communicate with you about delivery and other matters relating to your order, process any claim you make for repair, replacement or refund of a product you have bought from us and help you find our store locations.
• Categories collected: Identifiers, Customer Records, Commercial Records, and Internet Activity.
• Targeted Advertising, Marketing, and Promotional Purposes: Facilitate your participation in offers and promotions, send you our newsletter or information about new products, sales, competitions, promotions, rewards and events and other information that may be of interest to you, including information sent by or on behalf of our business partners. To enhance our marketing capabilities and strategies, we may combine or supplement Personal Information using data from different sources. We may use Personal Information to customize content. and receive your feedback and invite you to participate in market research to improve our products and customer experience.
• Categories collected: Identifiers, Commercial Information, Internet Activity.
• Operate our website, perform analytics, and improve our website and your user experience: We also collect your Personal Information to run our website, analyse and improve our products, services and our website, and customer experience, support advertising activity and to assist us in securing our website, addressing policy violations, and minimizing fraudulent transactions. Where possible, we do this by collecting anonymous data, but sometimes the data we collect, on its own or when combined with other data (such as an IP address) may identify you.
• Categories collected: Identifiers, Internet Activity, and Geolocation Data.
• Process Job Applications: Enable you to fill out our job application and submit application materials, communicate with you regarding your job application and inquiries about our open positions, share newly posted positions and allow you subscribe to updates, and process and track job applications.
• Categories collected: Identifiers, Protected Classifications, Employment Information, and Education Information.
• Improve our products and services: Help us to choose what products we offer, offer you new products and improve our products and services.
• Categories collected: Commercial Information and Internet Activity.
• Business purposes: Inform our business strategies, understand demographics and user preferences on our website, evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as part of bankruptcy, liquidation, or similar proceeding.
• Categories collected: Identifiers, Commercial Information, Protected Classifications, Internet Activity, Education Information, and Employment Information.
• Comply with legal requirements and protect our rights: Protect our legal rights or interests, or those of our business partners and third parties, bring a legal action against you or anyone who may be causing harm to us, our website, or to other users of the website, seek business, financial or legal advice, comply with legal hold obligations, subpoenas, court orders and other legal processes.
• Categories collected: Identifiers, Commercial Information, Protected Classifications; Customer Information, Employment Information, Education Information, and Inferences Derived from Personal Information.

Our processing of your Personal Information will be limited to what is necessary in relation to the purposes described in our Privacy Policy. We will seek your consent for some processing so that you have control of the information about you we hold and process.

5. How do we use deidentified or aggregated information?

We may create, use, disclose, share, license, or transfer aggregate data to create de-identified, aggregated data on users of our website. This data describes users as a group but cannot be used to identify you as an individual. We may combine aggregated data with additional aggregated data collected from other sources for marketing. We will not re-identify that Personal Information and other information once aggregated.

6. When might we disclose or share your Personal Information?

In the last 12 months, we may have disclosed your Personal Information for the purposes described in Section 4 above to the following people and organizations:

• Our third party suppliers and service providers (including logistics, transport, IT services, website, communication, payment system providers, market research providers and business partners): We may Disclose Personal Information with service providers that host and manage our website, help us process, fulfill and deliver your orders, maintain our customer service platform, provide email services to us, process job applications and onboard new employees, store and process data on our behalf and pursuant to our instructions, and support or provide for the security of our website and services.

Categories: Identifiers, Internet Activity, Customer Records, Commercial Information, Geolocation Data, Protected Classification Information, Professional and Employment Information, Education Information.

• Our sponsors and promoters of any competition that we conduct via our services, third party marketing collaborators so that they can provide you with information about products, services and offers that may be of interest to you (provided that you have opted-in to receive marketing materials from us): We may use Personal Information to serve targeted advertising to you, develop marketing materials, communicate with you about our Services, notify you of new products and programs to enhance our marketing capabilities, and inform our marketing and communication plans and strategies.

Categories: Identifiers, Internet Activity, Commercial Information, Customer Records, and Geolocation Data.

• Our website analytics partners: We may use your Personal Information to develop and improve the functionality of our website, evaluate customer needs, or customize website content and your browsing experience. We may use Personal Information to operate and troubleshoot problems with our website or conduct statistical and other analysis of our website.

Categories: Identifiers, Internet Activity, Commercial Information, and Geolocation Data.

• Our professional advisers and agents: We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as advisors to Koala.

Categories: Identifiers, Customer Records, Commercial Information, Internet Activity, Geolocation Data, Protected Classification Information, Professional and Employment Information, and Education Information.

• Anyone to whom our assets or businesses (or any part of them) are transferred: In the event that Koala is the subject of a due diligence process concerning the sale of the company in whole or in part, through sale, merger or acquisition or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the prospective or subsequent owner(s). In these circumstances, Personal Information may be shared with actual or prospective purchasers or successors and may be transferred in the case that the transaction is completed.

Categories: Identifiers, Customer Records, Commercial Information, Internet Activity, Geolocation Data, Protected Classification Information, Professional and Employment Information and Education Information.

• Government agencies, regulatory bodies and law enforcement agencies, or as otherwise required, authorized or permitted by law: We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information if we believe in good faith we are legally required to disclose that Personal Information, if we are contractually required to do so to fulfill audit requirements for government agency clients; if we are advised to disclose Personal Information by our legal counsel, or (iv) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of Koala or any other party.

Categories: Identifiers, Customer Records, Commercial Information, Internet Activity, Geolocation Data, Protected Classification Information, Professional and Employment Information, and Education Information.

• Specific third parties authorized by you to receive information held by us.

7. How we use technology on our website

Cookies allow us to collect technical and navigational information, such as browser type, operating system, keystrokes and mouse clicks, time spent on our website and pages you visited, among other information. We may place Cookies or similar files on your device for security purposes, to tell us whether you have visited our website before, to remember your language preferences, to facilitate site navigation, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to serve you with personalized advertising, to improve the performance of our website, or to personalize your experience on our websites. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them to you.

We use analytics services and targeted advertising cookies in addition to location features on our website to automatically collect information used to improve our website and to advertise to you. You can view the functionality we use on our Cookie Policy.

8. Additional information about our privacy practices

How we secure your Personal Information

We use a variety of physical, technical and administrative security standards, technologies and procedures to help protect your Personal Information (whether in physical or electronic form) from loss, misuse, alteration, destruction or damage to an appropriate level.

We take steps to limit access to your Personal Information to those persons who need to have access to it for one of the purposes listed in our Privacy Policy. We also use reasonable efforts to ensure that any third party processing your Personal Information also provides for confidentiality and integrity of your information in a secure way.

We may hold your Personal Information in either electronic or hard copy form.

We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.

Access From Outside the United States

If you access our website from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions. If you share your Personal Information when visiting our website, you consent to the processing of that Personal Information in the United States.

Access by Minors

By using our website, you represent that you are at least 16 years of age. We do not knowingly advertise to, or collect Personal Information from, any individual under the age of 16. If we become aware that we have collected Personal Information from you and you are under the age of 16, we will suspend any services we are providing to you and delete your Personal Information.

Links to third party websites and tools

Our website may contain links to websites and tools supplied, hosted and/or operated by other people or organizations (we refer to these as “third party websites and tools”). We provide access to third party links and tools because they may be useful to you, but we do not accept liability for any loss or damage you suffer as a result of using any of these websites or tools.

We do not control and are not responsible for the privacy practices of the people and organizations who provide third party websites and tools. The privacy policies that apply to third party websites and tools may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites or tools.

Social Media Websites

We participate in Social Media platforms such as Facebook and Instagram ("Social Media") that enable online sharing and collaboration with customers. Our website may allow you to connect to and share information with these various Social Media platforms. These features may require us to implement Cookies, plug-ins, and application protocol interfaces (APIs) provided by those Social Media platforms to facilitate those communications and features.

By choosing to use any third-party Social Media platform or choosing to share content or communications with any Social Media platform, you allow us to share information with the designated Social Media platform. We cannot control any policies or terms of any Social Media third-party platforms. Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Privacy Policy. We encourage you to review those policies and terms. As a result, we cannot be responsible for any use of your information or content by a third-party platform, which you use at your own risk.

9. Your privacy choices

• Accessing or correcting your Personal Information: You can access or correct the Personal Information we hold about you by contacting us using the contact information in Section 10 below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information. If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
• Update your Shop account: When you check out on our website, you have the option of saving your payment and order information in a Shopify Shop Account. This account is operated by Shopify and is subject to Shopify’s Privacy Policy. You can update your Personal Information by accessing your Shop account or contacting us using the information in Section 10 below.
• Update Your Browser Settings: Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of our website. You cannot disable all cookies, such as cookies that are essential to the functioning of our website. You can manually delete persistent cookies through your browser settings.
• Opt out of Our Marketing Messages: We hate receiving unwanted emails and messages just as much as you do. If you sign up to receive marketing communications and materials, you consent to receiving such communications at the location or contact information you provide. You always have the option to opt out of marketing communications you receive from us by using the “unsubscribe” option that can be found in each marketing email we send, or contacting us using the information in Section 10 below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.

10. Contact us

For further information about our Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, please contact our Privacy Compliance Officer at privacy@koala.com or by mail to:

Privacy Compliance Officer

Koala Inc.

PO Box 515381

Los Angeles, California 90051

11. ADDITIONAL TERMS THAT APPLY TO CALIFORNIA, TEXAS, AND NEBRASKA RESIDENTS – Including Your California Privacy Rights

The California Consumer Privacy Act (“CCPA”), the Texas Data Privacy and Security Act ("TDPSA”), and the Nebraska Data Privacy Act (“NDPA”) afford consumers residing in those states certain rights with respect to their Personal Information (the state privacy statute that applies to you, if any, is referred to herein as the “State Privacy Law”). These rights are subject to limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity. This section provides a summary of your privacy rights and explains how to request to exercise those rights with us. Certain capitalized terms not defined in this Policy have the meaning set forth in the applicable State Privacy Law.

Right to Opt Out

California, Texas, and Nebraska residents may request us not to Sell or Share your Personal Information.

You may also submit an opt-out request by:

• Calling us at +1 888 533 4142
• Emailing us at privacy@koala.com

Honoring Opt-Out Preference Signals: California, Texas, and Nebraska residents may direct us not to process their Personal Information for targeted advertising or “Sell” their Personal Information by enabling the Global Privacy Control (“GPC”) on the browsers or browser extensions that support it. To learn more about the GPC, visit https://globalprivacycontrol.org . If you choose to use the GPC, you will need to turn it on for each supported browser or device you use.

Right to Access

California residents have the right to request any of the following which occurred in the prior 12-month period: (a) the categories of Personal Information we collected from you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we shared your Personal Information, and (e) the specific pieces of Personal Information we collected from you.

Texas and Nebraska residents have the right to confirm whether we are processing their Personal Data and to access such Personal Data.

Right to Request Deletion

California, Texas, and Nebraska residents have the right to request that we delete their Personal Information or Personal Data that we collected from them. We will comply with such requests and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.

Right to Correct

California, Texas, and Nebraska residents have the right to request that we correct their inaccurate Personal Information or Personal Data. If we receive such a request, we will use commercially reasonable efforts to comply. If necessary, we may ask for documentation showing that the Personal Information or Personal Data we maintain is inaccurate.

Right to Data Portability

California, Texas, and Nebraska residents have the right to request a copy of the Personal Information or Personal Data that we collected from them in a portable and, to the extent technically feasible, readily usable format.

How to Exercise Your Rights to Access, Delete, Correct, and Data Portability

To exercise the access, data portability, correct, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at +1 888 533 4142
• Emailing us at privacy@koala.com

Verifiable Consumer Request

Except when we receive a request to opt out, we cannot respond to your request without sufficient information to allow us to reasonably verify your identity and confirm that the Personal Information or Personal Data is related to you.

When we receive your request to exercise your rights: (a) We will acknowledge receipt of your request; (b) We will try to match the information you provide in making the request with information we already maintain; (c) If required to verify your identity, we may ask you to provide additional information, including Personal Information or Personal Data; (d) We will consider various factors when determining how to verify your identity, such as the sensitivity and value of the data, the risk of harm, and the likelihood of fraud.

We will only use Personal Information or Personal Data provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. If you maintain an account with us, we may use that account to respond to your request and/or verify your identity. If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request, and let you know why.

Who Can Exercise Your Rights?

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

Texas and Nebraska residents have a right to submit a request to opt out through an authorized agent. California residents have a right to submit requests to exercise any rights under the CCPA through an authorized agent. You may designate an authorized agent to make a request on your behalf to exercise your rights by doing the following: (1) Provide the authorized agent written permission to do so; (2) Verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf. We will not require authorized agents to verify your identity to effectuate an opt-out request. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. This may include requiring you to verify your identity. If you are an authorized agent seeking to make a request, please email us at: privacy@koala.com. Data will not be shared with any third parties for their own marketing purposes.

When We Will Respond

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period.

If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

We may charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

Right to Non-Discrimination

California, Texas, and Nebraska residents have the right to not receive discriminatory treatment for exercising any of their rights under the CCPA, TDPSA, or NDPA. We do not discriminate against you if you exercise any of your privacy rights described in this Privacy Policy.

Appeals Process for Texas and Nebraska Residents

Texas and Nebraska residents have the right to appeal a denied request to exercise your privacy rights. You must submit your appeal within 60 days of your receipt of our denial. You may submit your appeal to us by contacting us at any of the following:

• Calling us at +1 888 533 4142
• Emailing us at privacy@koala.com

When We Will Respond. We will respond to your appeal within 60 days of receipt. When we respond we will include any action taken or not taken, including an explanation of the reason or reasons for the decision.

Additional Information for California Residents

Categories of Personal Information We Have Collected: During the past 12 months, we have collected the following categories of Personal Information: Identifiers, Customer Records, Protected Classification Information, Commercial Information, Internet Activity, Geolocation Data, Professional and Employment Information, and Educational Information.

Categories of Personal Information We Have Disclosed for a Business Purpose: During the past 12 months, we have disclosed the following categories of Personal Information for a Business Purpose: Identifiers, Customer Records, Protected Classification Information, Commercial Information, Internet Activity, Geolocation Data, Professional and Employment information, and Educational Information.

Sharing Personal Information: In the last 12 months we have not sold your Personal Information to a third party for monetary compensation. We have Shared Personal Information with third parties for the purposes of serving targeted advertising, including: Identifiers, Commercial Information, Customer Records, Geolocation Data, and Internet Activity to the sources described in this Privacy Policy.

Processing Sensitive Personal Information: We do not collect or otherwise process Sensitive Personal Information.

Shine the Light

California's "Shine the Light" law (Civil Code Section § 1798.83) allows California residents to request (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us at privacy@koala.com. Please reference California Privacy Rights in your subject line.

Do Not Track

Our website does not honor Do Not Track requests at this time.