5 Year Koala Limited Warranty 

Furniture

At Koala, we design our products with a focus on you, using only high-quality components and materials that align with our values allowing you to focus on the fun stuff, like relaxing!  That’s why, if something does go wrong, we’ve got you covered with the Koala Limited Warranty.

What important things should I know?

• THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. 

• WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

• SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

• Our responsibility for defective goods is limited to repair or replacement as described below.

Who is covered by the Koala Limited Warranty?

The Koala Limited Warranty is personal to the consumer that originally purchased the product. It cannot be transferred to anyone else and is only applicable while you are resident in the United States.  

What is the period of coverage?

The Koala Limited Warranty begins on the date that you receive your product and continues for 5 years. The warranty period is not extended if we repair or replace the product. We may change the availability of the Koala Limited Warranty at our discretion, but any changes will not be retroactive. 

What does the Koala Limited Warranty cover?

Our 5 year Koala Limited Warranty covers the replacement or repair of any furniture product that has defect in material or workmanship that is not the result of normal wear and tear or a natural characteristic of the material. In addition, the warranty only covers products used for their intended purposes and for which you have followed our recommended care and use information. 

What isn't covered by the Koala Limited Warranty?

Unfortunately, the following are not covered by the Koala Limited Warranty:

• Normal wear and tear, including minor pilling, puddling, fading, stains and discoloration and normal softening of the product; 

• Natural characteristics of the product or material such as shedding of some natural fibers;

• Environmental factors outside of Koala’s control such as excessive moisture, heat and cold that cause damage or impair function to the product such as but not limited to mold; 

• Where products designed for indoor use are stored or used in an outdoor environment; 

• Minor changes, movement or settling of foams or cushioning layers that may cause visible or unseen indentations of less than 25 mm;

• Natural variation or characteristics  in materials such as, but not limited to colors,  timber grain and features, minor gaps in plywood edges, variation in batch dyes, weaving processes and odors;

• Damage caused by improper use (such as damage caused by pets), cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions, or damage caused by accidents;

• Damage caused by alterations or modifications made to the product or where the product is used in an abnormal manner and/or not for its intended purpose;

• Damage caused by a 3rd party product such as but not limited to another retailer’s bed bases or mattresses;

• Products used for commercial purposes;

• Any products sold as seconds, returns or similar, or where the defect has been drawn to the customer’s attention when it was purchased;

• Any consequential or incidental damage.

How can I make a claim?

To obtain warranty service, you must email us via gday@koala.com so we can help get any issue sorted. We will require information from you regarding:

• Details of the defect;

• Proof of purchase;

• Clear photos of the defect and;

• Clear photos of the product or ID label

Koala will make every effort to promptly review your claim. If we determine that your claim is valid, we will repair or replace (as applicable) your product. If your item is discontinued or not available, we may elect to replace your original product with a similar alternative.

The warranty applies from the date you receive your product and will not restart from the date of any replacement or repair.  The replacement or repaired product will get the benefit of the remainder of the original warranty period. 

Limitation of Liability

THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. KOALA’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.