Where can high-quality couches be purchased?

Here's a list of places to buy high-quality couches, including details on product quality, customer reviews, and return policies:

Koala

Why pick Koala

• FSC-certified timber and recycled fabrics support sustainability.
• Many customers love the comfort and modern design.
• Enjoy a 120-day free return period for stress-free shopping.

Koala’s couches are made using FSC-certified timber and fabrics sourced from recycled or plant-based materials, with each design undergoing a substantial development process to ensure quality. The brand provides a 5-year limited warranty covering material or workmanship defects under normal use. Customer reviews frequently highlight comfort, appealing design, and straightforward assembly, although some note concerns around delivery times and customer service responsiveness. Koala offers a 120-day free return policy for products in original condition, with exceptions for stained or damaged items. Customers must be present for scheduled pick-ups, and returns are managed free of charge within the stated time frame.

Room & Board

Why pick Room & Board

• Kiln-dried hardwood frames offer strength and longevity.
• Over 200 fabric and leather choices for any style.
• Returns are free except for the initial delivery fee.

offers sofas and sectionals built with kiln-dried hardwood frames and reinforced joinery, designed for longevity and everyday use. Their selection includes more than 200 fabric and leather options, such as performance materials intended to resist stains and wear. Customer reviews note satisfaction with comfort and product quality, though some mention concerns about durability and customer service, particularly regarding delivery issues. Room & Board allows returns for a full refund, with free return shipping, but the initial delivery fee is not reimbursed. The policy does not specify a return window, and items must be in original condition to qualify for a refund.

BenchMade Modern

Why pick BenchMade Modern

• Solid, kiln-dried hardwood frames built in the USA.
• Customization options earn high praise from buyers.
• Try at home with a 100-day return window.

BenchMade Modern manufactures couches in the USA, using kiln-dried hardwood frames and durable suspension systems such as unidirectional webbing or sinuous steel springs. Their selection includes over 100 performance fabrics and leathers, with stain-resistant options available. Frames carry a lifetime warranty, and cushions and fabrics are covered for one year. Customer reviews frequently note comfort, build quality, and ease of customization, though some report delivery delays or communication issues. The company provides a 100-day trial; returns within 14 days are fully refunded minus shipping, while returns after 14 days but within 100 days incur a 10% processing fee. Return shipping is free.

Burrow

Why pick Burrow

• Frames use responsibly sourced hardwood and durable upholstery.
• Easy assembly and modular design receive positive feedback.
• Returns accepted within 30 days, with a small restocking fee.

offers sofas constructed from responsibly sourced hardwoods, such as maple and oak, along with five-layer yellow pine plywood. The upholstery is made from upcycled, stain-resistant polypropylene, and cushions are filled with CertiPUR-US certified polyfoam. These materials are tested for durability and low emissions. Customer reviews are mixed; while many appreciate the modern design, modularity, and ease of assembly, some mention concerns about cushion wear and fabric pilling over time. Burrow’s Trustpilot rating is 2.4 out of 5 based on customer feedback. The return policy allows for returns within 30 days, with applicable restocking fees and return shipping costs.

Crate & Barrel

Why pick Crate & Barrel

• Solid hardwood frames and high-quality upholstery ensure durability.
• Stylish designs attract buyers seeking modern looks.
• Returns possible within 30 days if items are unused.

offers sofas constructed with solid kiln-dried hardwood frames and a variety of upholstery options, including high-quality fabrics and leathers. Some models use performance fabrics for greater durability, and a selection is made in the USA with FSC® Certified materials for sustainable sourcing. Customer reviews are mixed; many praise the modern designs and comfort, while others mention issues such as delivery delays, durability concerns, and customer service challenges. For returns, eligible items in new condition can be returned within 30 days, though return shipping costs apply. Custom or made-to-order furniture is not returnable unless defective.

Maiden Home

Why pick Maiden Home

• Handcrafted in North Carolina with kiln-dried hardwood.
• Performance fabrics resist spills and fading.
• Returns allowed within 30 days, subject to a restocking fee.

offers couches that are handcrafted in North Carolina, using kiln-dried hardwood frames joined with glue, double-dowel joints, and corner blocks for added strength. The cushions use high-resiliency foam cores, wrapped in microfiber or down-and-feather blends, and the upholstery includes performance fabrics that are designed to resist liquids and fading. Customer reviews are mixed, with some praising the comfort and design, while others mention concerns about fabric durability, cushion firmness, and customer service issues. Returns and exchanges are accepted within 30 days, though a 25% fee and shipping costs apply; custom items are typically final sale.

Castlery

Why pick Castlery

• Solid wood frames and high-density foam provide lasting support.
• Modern designs get high marks for comfort.
• Return within 30 days; restocking and repackaging fees may apply.

Castlery’s couches feature solid wood frames and high-density foam cushions, with upholstery choices in high-quality fabrics and leathers. The company offers a 10-year limited warranty on frame structures and a 2-year limited warranty on components like foam and stitching. Customer feedback is mixed; some appreciate Castlery’s modern designs and comfort, while others mention delivery delays and customer service issues. Their return policy allows for returns within 30 days, subject to a 20% restocking fee. Items must be in as-new condition, and if the original packaging is missing, a $50 repackaging fee is charged.