120 day trial

Take 120 days to get really comfortable with your new item. If it’s not right for you, contact us to organize a return and we'll give you a full product refund. No catch, no loopholes.

How does it work?

Color missed the vibe check?

Not so hot with a measuring tape?

Goldilocks not happy? Too firm? Too soft?

No stress. Simply submit your return via the returns page.

Smiling delivery person wearing Koala cap carrying Koala-branded box through front door of home

Leave the heavy lifting to us

We've got you. Our team will collect the product straight from your home. No need to keep the original packaging or wrestle anything back into a box.

Woman relaxing on cream Koala modular sofa with cushions in styled living room overhead view

Full refund of the purchase price

Get a full product refund (delivery fees excluded) within 5-7 business days of us receiving it.