7 best quality online furniture stores in the US in 2025

Buying furniture online means you can't run your hand across the fabric or test if that sofa feels as comfy as it looks. You're making decisions based on photos and descriptions, hoping the colour matches your walls and the build quality holds up to daily use.

The online furniture stores that offer the best quality don't just use durable materials, they'll let you test pieces at home and offer solid warranties. They'll probably also have loads of positive reviews from real users—just like Koala.

Not sure where to start looking for furniture online? We've got you covered. This guide spotlights 7 online furniture stores that offer quality pieces that will last.

Quick guide: 7 best quality online furniture stores in the US

1. Koala: The best quality online furniture made to last

2. Burrow: Modular configurations for evolving spaces

3. Article: Curated global designs for trendy style

4. West Elm: In-house creations for unique aesthetics

5. IKEA: Affordable options for budget-conscious buyers

6. King Living: Premium pieces for long-term investments

7. Ecosa: Sofa beds for small spaces

How we chose the best quality online furniture stores

Quality furniture should last years without falling apart or losing comfort. We evaluated these stores based on construction methods, materials used, and how they stand behind their products.

• Build quality and material durability: Hardwood frames and high-density cushions last decades while cheaper materials sag sooner.

• Warranty coverage and length: Longer warranties signal manufacturer confidence in their construction quality.

• Return policies and trial periods: Extended trials let you test furniture in your actual home, not a showroom

• Customer reviews and satisfaction ratings: Real buyers reveal how furniture really holds up after months of daily use.

• Delivery options and assembly requirements: Free shipping and simple assembly save you time and money.

• Price-to-quality value ratio: Higher upfront costs might mean lower replacement costs over the lifetime of a piece.

• Sustainability and ethical manufacturing: Certifications like FSC timber ensure responsibly sourced materials.

The 7 best quality online furniture stores in the US

1. Koala: The best quality online furniture made to last

At Koala, we spend loads of time researching what real customers need to create furniture that balances form, functionality, and sustainability. Every one of our designs is tested to make sure it can stand up to the realities of real life.

FSC-certified timber construction and CertiPUR-US® certified foams in our sofas, sofa beds, and ottomans means you get quality materials without harmful chemicals. Removable, washable covers handle spills and everyday messes. And the knockdown design means your pieces can move through life with you.

We're so confident that no matter how many times you've reassembled your Koala furniture, you'll come home to a comfy sofa that still feels great. That's why we back our products with a five-year warranty that covers the materials and workmanship of our furniture.

Koala features

• Tool-free assembly snaps together in minutes without hunting for missing hardware

• 120-night trial period lets you test furniture in real life, not a showroom

• Durable construction stands up to the realities of daily life

• Washable covers and replaceable parts keep furniture looking fresh

• Knockdown design adapts to different spaces and moves with you

• Five-year warranty on furniture and ten-year warranty on select items

Koala pros and cons

Pros:

• Five-year warranty coverage on furniture

• Sustainably sourced materials

• Award-winning product designs

Cons:

• Pricier than budget options that can’t provide the same award-winning designs and quality

• Only an online shop available in the US with customer service based in Los Angeles

• Regional delivery takes longer than metro service even though windows are reasonable

2. Burrow: Modular configurations for evolving spaces

Burrow launched as a digital-first furniture store in 2017, creating modular furniture that lets you rearrange pieces as your space changes. This could definitely help you save costs in the long run, as you can adjust the pieces as you need when your space changes. But you should expect to pay a lot more upfront.

Tool-free assembly means there's no need to keep a tab on hundreds of screws or decipher confusing diagrams when you put furniture together. Plus, the stain-resistant fabric handles real-life spills and messes without leaving permanent marks behind.

Burrow features

• Modular sectional configurations

• Built-in USB charging ports

• Stain-resistant fabric options

(Burrow features reflect the information available on the Burrow website as of the publication date.)

Burrow pros and cons

Pros:

• Tool-free assembly process

• 1-year manufacturer's warranty

• 30-day return window

Cons:

• 10% to 20% restocking fees on returns

• Limited fabric selections

• In-stock items can take up to 4 weeks to be delivered

3. Article: Curated global designs for trendy style

By curating designs from global makers, Article brings decor lovers unique style options that are chic and comfy. Built with kiln-dried hardwood, their framed pieces won't warp over time, giving you the structural integrity that cheaper materials can't match.

The direct-to-consumer model cuts down on many of the costs that brick-and-mortar furniture stores have to incur, and Article passes those on to you. However, it might not feel like it if you live outside of Article's standard delivery service zone and get slapped with additional shipping fees.

Article features

• Mid-century modern designs

• Direct-to-consumer pricing model

• Kiln-dried hardwood frames

(Article features reflect the information available on the Article website as of the publication date.)

Article pros and cons

Pros:

• White glove delivery available

• Flat-rate shipping to major cities

• 30-day return window

Cons:

• No warranty offered

• Return shipping costs apply

• Assembly required for most pieces

4. West Elm: In-house creations for unique aesthetics

West Elm designs 95% of their products in-house, creating unique pieces you won't find anywhere else. Their LOCAL program takes this philosophy a step further, connecting you with regional artisans and makers who bring distinctive craftsmanship to each piece.

The West Elm design aesthetic, with its clean lines and versatile styles, works well in Aussie homes. That said, the mixed customer reviews about the quality of the products are a bit concerning, especially considering that the store doesn't offer any warranty as standard.

West Elm features

• Wide product selection

• Customisable furniture

• Protection plans available from third-party providers

(West Elm features reflect the information available on the West Elm website as of the publication date.)

West Elm pros and cons

Pros:

• Free design consultations

• Sustainable material options

• Physical store locations

Cons:

• No standard warranty

• 5- to 14-day delivery wait

• 30-day conditional return window only

5. IKEA: Affordable options for budget-conscious buyers

With 480+ stores across 63 countries, IKEA brings Scandinavian design to millions of homes around the world. Their Democratic Design philosophy balances form, function, quality, and affordability so you're not forced to choose between style and savings.

The flat-pack model keeps costs low and makes warehouse pickup easy when you need your furniture in a hurry. The picture-based assembly instructions are relatively easy to understand regardless of what language you speak, though putting what seems like the simplest items together can still take hours.

IKEA features

• Flat-pack furniture design

• 10-year limited warranty on soft furnishings

• Budget-friendly pricing

(IKEA features reflect the information available on the IKEA website as of the publication date.)

IKEA pros and cons

Pros:

• Flexible payment options

• Same-day warehouse pickup

• 365-day return policy for unopened items

Cons:

• Incorrect assembly voids warranty

• Delivery fees on all orders

• Quality varies across product lines

6. King Living: Premium pieces for long-term investments

As a family-run business, King Living is able to maintain quality control across every step from design through manufacturing to retail. This hands-on approach means consistent standards across their entire range, though premium pricing puts pieces out of reach for many buyers.

Engineered steel frames, built to last lifetimes, not seasons, form the backbone of every King Living sofa. They also come with removable covers that make deep cleaning simple when life gets messy—which matters when you're making an investment in your furniture.

King Living features

• 25-year steel frame warranty

• Postureflex Seating System

• Complete modular flexibility

(King Living features reflect the information available on the King Living website as of the publication date.)

King Living pros and cons

Pros:

• Removable washable covers

• Extended warranties available

• High-quality materials used

Cons:

• Premium pricing not accessible to all

• No free trial period offered

• Warranty coverage is tiered by component type

7. Ecosa: Sofa beds for small spaces

Ecosa offers a space-saving sofa bed with an in-built hybrid mattress that gives you medium-firm support. The structure is made from steel pocket springs, plywood framing, and recycled poly fill padding in the upholstery to keep your couch bouncy.

The 2-in-1 design means you're getting both seating and sleeping in one piece, which works well for smaller spaces (and budgets). That might save you some cash, but you'll have to spend time shopping around for other pieces as Ecosa only stocks sofa beds in the US.

Ecosa features

• In-built medium-firm mattress

• Budget friendly

• 100-night trial

(Ecosa features reflect the information available on the Ecosa website as of the publication date.)

Ecosa pros and cons

Pros:

• 5-year sofa warranty

• Free waterproof protector included

• Free shipping on non-bulky items

Cons:

• No refunds after trial period ends

• Regional delivery fees apply

• No physical showrooms available

Comparison table: The best quality online furniture stores

How can you tell if furniture is high quality before buying?

You can learn most of what you need to know about the quality of the furniture you're looking at by checking its type of frame. Hardwood frames like oak, maple, or ash last decades while particleboard or softwood breaks down faster.

How the pieces are put together is also important. You don't want to see staples or glue alone. Corner blocks, double dowels, and mortise-and-tenon joints are a good sign that your furniture has been constructed to last.

For sofas, soft construction makes a difference too. Look out for cushions made with high-density foam. It keeps its shape for much longer than low-density alternatives. Sofa and sofa bed fabrics should be rated over 15,000 double rubs (how many times it can be rubbed before showing any wear) to stand up to daily use.

The length of warranty and trial period a brand offers gives you a handy signal about how confident a company feels about their quality. A long warranty likely means the manufacturer expects their furniture to last, while a one-year warranty might suggest the opposite.

What should you look for in online furniture store reviews?

Verified reviews about the long-term durability of products beat initial impressions every time. Someone reviewing a sofa after six months of daily use gives you better insight than day-one excitement. "Sagging," "squeaking," "wear," and "tear" are a few search terms to filter furniture reviews to find potential flaws.

Delivery feedback also matters—probably more than you'd think. Reviews mentioning damaged pieces during shipping or missing hardware tell you about the company's packaging standards and quality control.

Customer service responsiveness is another thing to look out for. Reviews describing quick replacements for defective items or hassle-free returns indicate you won't get stuck with a lemon. Watch for patterns in complaints about slow response times or difficult return processes.

Why Koala is the best quality online furniture store in the US

When you're buying furniture, you want pieces that stick around through everything that life throws at you over the years.

Koala's knockdown designs let you take apart and reassemble furniture without it falling to bits, while our FSC-certified timber and removable, washable covers can handle all the usual wear and tear of daily living.

Our 120-day trial gives you four whole months to actually live with your furniture. You're not making snap decisions in a showroom under fluorescent lights. Your kids can jump on it, your pets can claim their spots, and you'll know if it really works for your space.

We offer a 5-year warranty on furniture and a 10-year warranty on mattresses to back our goods. So you know you don't have to worry about your furniture holding up over time. Check out the full range of Koala furniture to see what fits your space.

FAQs about best quality online furniture stores

Is it a good idea to buy furniture online?

Buying quality furniture online works well when you choose stores with good reviews and solid trial periods. Koala offers 120 days to test furniture in your home, giving you months to decide if pieces work for your space. Plus, we have more than 50,000 satisfied customers worldwide.

How do I buy furniture online?

Start by reading customer reviews, focusing on furniture build quality, delivery experiences, and customer service interactions. Check the return policy and trial period length so you know your options if pieces don't work out—you want time to actually test furniture in your home, not just a quick 30-day window.

Where can I buy quality furniture online?

You can buy quality furniture online from Koala. Our knockdown design means your furniture moves with you through life changes, while removable washable covers keep everything looking fresh. Plus, you're backed by warranties covering 5 to 10 years of use, depending on the piece.

What is the best online furniture company?

Koala delivers award-winning, sustainable designs to online furniture shoppers. We engineer our pieces with materials that will last years instead of ending up in landfills after a few moves. This commitment to longevity and circularity means you're getting furniture that handles real life.

How can I know if furniture is good quality?

You'll want to check that your furniture is constructed with wood frames, high-density foams, and fabrics with durability ratings over 15,000 double rubs. Warranty length tells a story too—the longer the guarantee, the more confident a brand is in its quality. That's why Koala gives you a 5-year warranty on all of our comfy furniture.