FAQ-delivery

Free & Fast Delivery

We provide free and fast delivery on all products across the 48 contiguous United States (USA, excluding Alaska and Hawaii). Once your order has been dispatched you'll receive tracking details via email.

Need a change to your delivery?

If you need to make a change to your delivery location, date & time - we’ve got you covered. Koala offers a completely hassle-free way to make not only update your delivery date & time, but also update your contact & address details to your order before they’ve shipped.

Shipping & Delivery

Where do you ship?

We deliver to the 48 contiguous United States (USA, excluding Alaska and Hawaii)

How much does shipping cost?

Shipping’s on us — we offer free standard delivery across all products across the contiguous United States (excluding Hawaii and Alaska).

How long is delivery?

We ship across the 48 Contiguous US States.
The dispatch date for your Sofa Bed will be shown on the website and on your order confirmation. Once your order has been dispatched you'll receive tracking details via email.

Koala Sofa Bed - 2 - 7 days from dispatch

Byron Sofa Bed - 7 - 21 days from dispatch

Will I be contacted when my deliver is on it's way?

Koala Sofa Bed - FedEx Ground

You'll receive email updates from FedEx to advise the day of delivery.

Byron Sofa Bed - Specialized Carrier

Our third party carriers will work directly with you to book a date suitable for delivery for you and keep you up to date via email on the tracking of your delivery.

Do you offer White Glove delivery?

Yes! We offer White Glove delivery for our Byron and Wanda sofa bed models across the contiguous United States (excluding Hawaii and Alaska). This includes full delivery, setup, and removal of all packaging for $179 at checkout.


We also offer free standard shipping across all products if you’d rather handle setup yourself.

What if I have a problem with delivery?

Please reach out to us right away, we'll make sure we support you in solving any problem,

Reach customer support here

Do I need to keep the packaging for returns?

Nope, we wouldn't expect you to hold onto the packaging.

Our team will remove the product from your home without any need to hold onto the packaging.

How will my order ship?

We use a variety of carriers depending on the product and your location.

Koala Sofa Bed - Delivered to your door in 2-7 days via FedEx in 4 easy-to-manage parcels.

Byron Sofa Bed - Delivered to your door in 7-21 days via our specialty couriers. Our speciality courier will reach out to you to arrange a suitable time for delivery.

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